WHAT IS YOUR SHIPPING POLICY WITHIN INDIA?
Shipping within India is FREE for all orders above Rs. 1499. For orders below that, we charge a flat shipping fee of Rs. 100. For shipping timelines, please refer to the product descriptions page for each product. *Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries. *Due to covid restrictions we are experiencing a delay in delivery of packages. You can keep an eye on your order here.
International Shipping
DO YOU SHIP INTERNATIONALLY?
Currently, we are shipping to Australia, Canada, Hong Kong, Japan, Singapore, The Netherlands, United Arab Emirates, United Kingdom and United States of America. In case your country is not listed please get in touch with us at support@samoolam.com. Or WhatsApp/call us on +91 93095 21427 and we will get back to you with the shipping possibility and the estimated cost. Our working hours are Monday to Saturday from 10:00 AM to 6:00 PM IST.
HOW MUCH TIME DOES INTERNATIONAL DELIVERY TAKE?
International orders: delivered within 7-15 business days. We do not support any returns & exchanges for international orders. *Due to covid restrictions we are experiencing a delay in delivery of packages. You can keep an eye on your order here.
WHO PAYS DUTIES & TAXES ON ORDERS?
Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (Amarex, DHL, FedEx, etc.) after you receive an invoice from the shipping agent at the time of your order delivery.
HOW MUCH TIME DO YOU TAKE TO DISPATCH THE ORDER?
Products that are in stock are shipped within 72 hrs of receiving them. Made-to-order products usually take between 10 – 15 days to be dispatched. They should reach you within 4-7 days of placing an order. *Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries. *Due to covid restrictions we are experiencing a delay in delivery of packages.
HOW DO I TRACK MY ORDER?
Once your order is shipped, the Airway Bill Number (AWB no.) is sent to you via text message/email from our courier partner Shiprocket. You can also keep an eye on your order here and enter the AWB number to track the current location of your shipment and the expected date of delivery.
WHO TO CONTACT FOR PRODUCT DISPATCH?
Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away. You can email us at info@herculeshealthcare.co.in and we will get back to you in 24hrs. Or WhatsApp/call us on +91 99718 00270. Our working hours are Monday to Saturday from 10:00 AM to 6:00 PM IST
WHERE DO I SEE THE STATUS OF MY ORDER?
If you’ve placed the order as a guest, you can also keep an eye on your order here with the AWB number you’ve received by email and SMS.
